3 best tips that will increase your hotel guest experience instantly

Hoteliers must always be innovating their offerings and updating their services so your guests have a memorable experience. So here are 3 ways that you can increase guest experience that won’t take almost no time to start seeing results.

Tip # 1 Give a warm greeting

How many time you went to a Hotel yourself and received an average greeting. Engaging people with a warm and welcoming behavior will always make a strong impression and We’ve seen how a good greeting changes everything. The personal touch is the heart and soul of the hospitality industry so never forget that.

Here is a list of things you can say to welcome your guest is a different way?

Always welcome the guests with…
“Welcome, It is so nice to have you here”
“Welcome to our hotel, It’s a pleasure having you here”

Some Questions you can ask

• How are you doing?
• What brings you to the area?
• Are you here on business or pleasure?
• I would love to recommend a restaurant for you. What is your favorite food?
• Are you planning on doing any site-seeing?
• Have you visited ___________________ before?
• Did you know…_________________.(explain an interesting fact of your city or local area)
• Can I help recommend some of my favorite local hangouts place?
• How often do you visit our area?
• Are you a member of our rewards program?
• Can I offer you any local directions?

Tip #2 Implement the “Post-stay” hotel email

Showing your guests that you care about their experience with you is how you build a relationship with them. What’s more, it’s your best bet for directly collecting feedback while their stay is still fresh in their mind.

We advise you to start sending your guest an email one day after they check as part of your loyalty strategy. Probably your Property Management System (PMS) provides an email marketing functionally for this and if not. There are many alternatives to send automated emails.

This is a simple template you can use

Hi {GUESTNAME},

We want to thank you for staying at our {HOTELNAME} vacation home. We hope you had a wonderful and relaxing time.

Your feedback is very important to us and we would appreciate it if you would take the time to leave us a review at this location:
{FEEDBACK}

Your comments enable us to make sure that the services we provide meet our guests’ expectations. Your support is very much appreciated. Please feel free to share any recommendations you wish to pass along regarding restaurants, area attractions and the like. Reviews provide valuable information to other potential renters about the property and the quality of the services you received. You will be able to provide them a level of comfort that is often missing when booking online.
We are always looking for ways to improve the vacation experience for our guests.

Please let us know if you have any suggestions for improvements or ideas on how your stay could have been more enjoyable.

If you had any concerns or unsatisfactory experiences during your stay, please contact us directly so that we may deal with them immediately. Please contact {MYFIRST} at {MYEMAIL}.

We hope that you will keep us in mind if your future travel plans bring you to {HOTELNAME} again. Please bookmark our website {URL} and refer to our availability calendar there. Feel free to contact us for more information on dates and rates.

Be Happy,

If you want to know more email that you should be sending please check this article.The “Post-stay” hotel email

Tip #3 SHARE THE LOVE IN SOCIAL MEDIA

Technology has become an inevitable part of our lives. For the hotel industry, this is no different. Technology has becoming an integral part of the buying process. We use our mobiles to check-in, check-out and browse for hotel experiences. So is essential to include a component of social media engagment to your formula.

Social Media is the best way to engage and build communities of fans of your brand. If you are not using the power of social media such as Facebook, Instagram, Twitter then start now because you are missing of a lot.

A perfect example of this is Amanda Hotel in Kenting Taiwan that consistently engages with guests on Instagram attracting the attention of travel influencers from all around the world

Good engagement means happy customers, which in turn results in good word of mouth reputation. People are more than happy to blog or post positive experiences about good service, and in order to achieve this, you need real people behind the computer screens.

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